We offer convenient, cost effective shipping options. You can have the product shipped to your door, delivered inside of your home or even assembled by our specialist team if you live in NYC, LA or Miami. You make the choice!
The products that are part of our Quick Ship program ship from our warehouse immediately and will arrive in 2-10 business days depending on your choice of delivery method and destination. All other products are made to order in our Italian factories and will typically ship from our U.S. warehouse in 12-16 weeks.
The following delivery options apply for orders within the contiguous United States. The available delivery methods depend on your order. Please contact us for delivery charges to Alaska, Hawaii or Puerto Rico. We don’t deliver to PO Boxes, APO or FPO addresses.
Delivery Option A: Standard delivery to front door.
We deliver larger orders to your front door through our preferred freight forwarder. If you live in an apartment building your order will be delivered inside the entrance of the building. The cost of standard shipping is calculated at checkout.
You’ll have to be at the destination to receive your order. Please make arrangements, as the driver will not move your order inside of your home. You might be left with the shipping pallet.
Delivery Option B: White Glove delivery.
If you live in New York City, Los Angeles or Miami we offer White Glove delivery. Our specialized furniture carrier team will deliver your order to your room of choice, unpack your piece(s) and assemble the furniture. You can ask to have debris removed if you are sure you will not return the item(s). The cost of White Glove delivery is calculated at checkout.
You’ll be contacted 2-3 days in advance to schedule a 4-hour delivery window that works for you. We deliver Monday-Friday (8:00am - 5:00pm local time).
Please note that we cannot assemble pieces that have to be installed in or on existing structures in your home. This includes wall-mounted units. We do recommend that you hire a professional to install pieces that require wall-mounting.
If you miss the delivery appointment there will be a charge up to $195 for redelivery. A new delivery time will be agreed with you at your convenience.
Track Your Order
For some shipments you’ll receive a link in your order confirmation email where you can track the status of your order. For other shipments please contact us at HELP@BY-CIVIL.COM or +1 212.634.7250 if you have questions about order status.
Changes to Your Order
If your order is in stock, it will ship within 24-48 hours after you place the order. You can cancel or make changes to the order or delivery address at no extra cost until it is shipped. Shipping charges are non-refundable if you cancel your order after it has shipped from our warehouse. There will be a re-routing charge for changes to delivery address.
Custom orders go directly into manufacturing and cannot be changed or canceled after the order is placed.
Damages and Defective Products
We have engineered packaging boxes to minimize the risk of damages during transportation. In the unlikely event that your product arrives damaged or with parts missing, you must notify us within 72 hours of receipt of the product. Please note that our delivery team will inspect the product with you and ask you to confirm in writing that there are no visible signs of damage, missing or incorrect items. Your signature without notes of damage or missing parts represents your acceptance of the order as it is delivered.
If there is damage, we will request you to provide photos of the product and packaging material. We’ll have the product repaired at no additional cost to you. If we are unable to repair the product, we’ll replace it or give you a full refund.
We have product quality control and inspection routines in place before all our products ship. If your product has manufacturing defects or other problems that are not caused during shipment of the order, you must notify us within 30 days after you receive the product. Please see our product warranty for further details on manufacturing defects.
Product and Delivery Pricing
All prices are in US dollars and subject to any applicable taxes according to state and local laws. Product availability, prices and delivery rates are subject to change.
There may be errors in the listed prices, product descriptions or images on our website or printed material. We do reserve the right to restrict any orders of items with errors.
We have a 30-day Peace-of-Mind Guarantee for all our furniture and accessories. If you’re not feeling it you can simply return or exchange your product. We’ll give your money back or a merchandise credit. Any state taxes charged for your order will be refunded in accordance with state and local laws. You will not be refunded the original delivery cost or return shipping charges. Please read the terms below for a full view of our return policy.
Shipping charges will be deducted
If you return an order, we’ll deduct the original shipping and delivery charges you paid. You’ll also be responsible for the cost of return shipping. We’re happy to coordinate pickup through our preferred shipping partners.
Let us know within 30 days
For a refund, you must notify us within 30 days of receipt of your order. We won’t be able to accept refunds past the 30-day period.
Condition like-new in original packaging
We can only accept return of products that are in new, uninstalled condition. So, make sure there are no stains, scratches, damages or modifications made to the products, as we won’t be able to accept return.
All our furniture is delivered in robust custom made shipping boxes to avoid damage during transportation. We won’t be able to accept returns that are not in original packaging.
Note: Please keep all the original packaging, in case you’re not feeling it. If you order our White Glove assembly service, please instruct the delivery team to leave the original packaging with you, as you’ll need this if you want to return your order.
Contact us at HELP@BY-CIVIL.COM or +1 212.634.7250 to get your return authorization. We’ll ask you to share your order number as proof of purchase for a refund. You must send the product no later than 10 business days after you receive your return authorization.
You can either use a carrier of your choice or we’ll be happy to help coordinate a pickup of the product for return using our preferred partner. Once we receive the product in our warehouse we will inspect the product within 72 hours to ensure it is in like-new condition. If there are exceptions we’ll reach out to clarify.
We’ll process your refund request and issue the refund back to your credit card within 10 business days. It might take up to 5 business days more for the credit to appear in your account.
Orders outside of the United States
Products shipped outside of the contiguous United States are not covered by this return policy. All orders shipped outside of the United States are final sales.
Custom or Special Orders
Custom and special orders cannot be canceled, changed, returned or refunded at any time.
All returns must be sent to our warehouse.
Attn: Customer Returns
Return Authorization No. (mandatory)
60 Grant Ave.
Carteret, NJ 07008